In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
· Was delivered in a physically damaged condition
· Has missing parts or accessories Is different from what was ordered
· Should be informed within 6hrs post-delivery to Shree Agencies team.
· Categories marked as "non-returnable" cannot be returned,
· All items must be returned in their original condition, with price tags intact, user manual,
warranty cards, original accessories and in the original manufacturer’s
box/packaging as delivered to you and shouldn’t be opened or used.
· Replacement is available based on Shree Agencies decision, if the seller don’t have the stock or
replacement is not possible, then customers would be refunded.
Disclaimer :
For hygiene reasons return of edible products will not be accepted.
Customers can not cancel the order once the product is shipped,
However they can choose to return their purchase after delivery.
There will be no return pick for wholesale customers.
They will have to self-ship the products back to us at their cost for refunds.
No Return Disclaimer:
During the summers coverture and compound chocolate will melt and leak in transit.
By purchasing these product you agree that return will not be accepted for these products.
RETURN ACCEPTANCE CONDITION
Wrong Order
Wrong Product
Product doesn’t matches with the information
shown on website
Damaged Shipment/Return in Case of Tampered
Packaging – Customer should take pictures and
share it with us within the above given time
frame.
RETURN PROCESS
Should be informed within 6hrs post-delivery
to Shree Agencies team
On receiving the request the seller would
review, speak to customer (if required) and accept or reject based on case of
request
On Return Approval – Return process would
start and pickup request would be generated.
On receiving the product at seller’s warehouse
the seller would again verify the product and approve/reject.
RETURN REJECTION
If product original packaging have been opened
If the product have been opened
If product is used
If the product is damaged due to poor handling
by customer
If the product have been replaced with some
other product while returning